Many of our customers have specific questions about our professional cleaning services. Here are a few of the frequently asked questions.
When you book a cleaner, we pair you with the best available local Cleaner at your chosen time. All our cleaners are experienced, vetted, and background-checked, having undergone a thorough interview process.
Each cleaner goes through a vetting process, which includes an in-person or video interview and background checks. This process involves checking proof of ID, verifying address, and conducting a basic criminal record check.
Just let us know you have a pet, and we'll match you with a cleaner who is comfortable working around animals. You can provide additional information about your pets during booking. While cleaners are happy to clean with pets in the home, they won't be able to walk or care for them during the clean or empty/clean litter trays.
Yes, you can request female-only cleaners by specifying this preference when you book.
Yes, if you book a regular weekly or fortnightly clean, we will assign you a cleaner who can consistently provide service. This ensures you receive the same quality clean each time. If your regular cleaner is unavailable, we will substitute with an equally experienced cleaner.
The minimum 2 hour cleaning service will include the following tasks:
All accessible areas:
General tidy up - includes::
The kitchen:
The bathroom:
The living room::
The Bedroom:
Customise your clean
Customise your clean with any of these extra tasks, charged at your normal hourly rate:
Cleaning equipment and products
You'll need to provide a vacuum cleaner and mop & bucket for your Cleaner.
If you'd like your Cleaner to bring cleaning products (cloths & sprays), you can request this when you book for a small extra charge. Or you can provide your own products if you'd prefer.
Special requests
If you have any special requests after you have booked, no problem. Simply email us quoting your booking reference and we will get this added.
Please ensure the following items are available for your cleaner:.
Vacuum Cleaner and Mop & Bucket
Cleaning Products:
If you prefer to provide your own cleaning cloths and sprays, please ensure you have the following items to achieve the best clean::
You can choose any brands you prefer for these products..
Unfortunately, some of our cleaners rely on public transportation, which means they can't bring heavy equipment.
To ensure a top-notch clean, you'll need to provide a vacuum cleaner, and a mop & bucket for your cleaner. If you have a cordless vacuum, please make sure it's fully charged before your cleaner arrives.
We apologize if this happens. Please contact us as soon as possible, and we will resolve the issue promptly.
We value your feedback, so please provide feedback for your cleaner when you receive the feedback email or text. This helps us monitor customer satisfaction and improve our training to continue delivering the excellent service our customers enjoy.
If your cleaner has extra time after completing the main tasks, you can use the remaining booked time for additional chores.
Some examples of extra tasks you can ask your cleaner to do include:
If you and your cleaner agree to finish early, that's perfectly fine as well. Keep in mind that all bookings have a minimum duration of 2 hours.
we don’t guarantee same-day bookings. But, depending on the day, we may be able to meet this requirement.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
Building a good relationship with your Cleaner is key to ensuring a great cleaning experience. Here are our top 5 tips for getting off to the best start:
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
Yes. Please ensure someone is home during the cleaning as we cannot clean your home in absentia. we also cannot hold or keep customers keys
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
If a cleaner is unable to work due to reasons such as illness, we will inform you immediately. However, we might not be able to arrange a replacement on the same day..