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Home » Privacy Policy

Privacy Policy

Welcome to Clean Dojo’s privacy notice.

Clean Dojo Ltd (“we,” “our,” “us” or “Clean Dojo”) values your privacy and is dedicated to safeguarding the personal information of all users of our website or mobile apps (collectively, the “Sites”). Please review this privacy notice, which explains how we manage your personal data and informs you of your privacy rights. We are the “data controller” of the information you provide to us. This privacy notice is designed in a layered format for ease of use.

 

  1. CONTACT US

  2. HOW WE COLLECT YOUR DATA

  3. THE DATA WE COLLECT ABOUT YOU

  4. HOW WE USE YOUR DATA

  5. DISCLOSURES OF YOUR DATA

  6. INTERNATIONAL DATA TRANSFERS

  7. DATA SECURITY

  8. DATA RETENTION

  9. COOKIES

  10. YOUR RIGHTS

  11. OTHER

 

  1. CONTACT US

  • If you have any inquiries or requests regarding this privacy policy or how we manage your data, please contact us using the following information.
  • Our corporate information is
    • We are registered in England and Wales under registration number 13225609 at registered address Friars House, Manor House Drive, Coventry CV1 2TE
    • Our principal place of business is: Friars House, Manor House Drive, Coventry CV1 2TE
    • We are registered as a data controller with the UK Information Commissioner’s Office, with data protection registration number ZB863203

 

  1. HOW WE COLLECT YOUR DATA

  • We collect your personal information when you interact with us or utilise our services, such as when you provide your address while making a booking. This data is used to deliver the requested service and to enhance the overall experience for all users.
  • We collect your data when you
    • Browse and interact with our Sites
    • Make a booking or create an account
    • Make changes in your online account or mobile application
    • Give us feedback
  • We also collect technical information from third party sites, such as advertising platforms and analytics providers

 

  1. THE DATA WE COLLECT ABOUT YOU

  • Our goal is to be open and transparent about the information we collect from you.
  • We collect and record the following types of information:
    • Details about your computer and your visits to and use of our Sites (including your IP address, geographical location, browser type and version, operating system, search history, referral source, visit duration, page views, and website navigation paths).
    • Information you provide to us during registration on our Sites (including your name, email address, contact details, and details about your home).
  • Information you provide to us for subscribing to our email notifications and/or newsletters (including your name, email address, and other contact details).
    • Information you provide to us while using the services on our Sites, or that is generated during the use of those services (including the timing, type, frequency, and pattern of service usage).
    • Information related to any purchases of our services or any other transactions you make through our Sites (including the date, time, type, amount spent, and payment details).
    • Information that you post on our Sites or social media accounts for public viewing on the internet (including your name, pictures, and the content of your posts).
    • Information about the ratings you give to service providers
    • Information contained in or related to any communications you send to us or through our Sites (including the content of the communication, media, and metadata associated with the communication).
    • Information you send to us via email, phone, chat, SMS, or any other form of interaction, including the communication content and any associated metadata.
    • details you provide to us for feedback purposes, including your responses to surveys and feedback forms.
    • details regarding your communication preferences, including your subscriptions to marketing and other types of communications.
    • any additional personal details that you opt to provide us with.
  • Clean Dojo does not store full credit card information. Instead, a third-party payment processor is used, and only the last four digits of the card number, along with a unique code, are stored to identify customers with the third-party payment provider.
  • Before disclosing another person’s personal information to us, you must obtain their consent for both the disclosure and the processing of their personal information as per the terms of this policy.
  • We collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. This data is anonymous and does not qualify as personal data.
  • The Sites are not intended for children, and we do not knowingly collect data related to children.

 

  1. HOW WE USE YOUR DATA

  • We will only use your personal data when permitted by law. Generally, we will use your data in the following cases:
    • When fulfilling a contract we have entered into with you.
    • To comply with legal or regulatory requirements.
    • For our legitimate interests, ensuring your rights do not override these interests through a balancing test.
    • Consent is rarely relied upon as the legal basis for processing your data.
  • When processing based on a contract, we may use your data to:
    • Manage our Sites and business.
    • Personalize our Sites for you.
    • Enable your use of services on our Sites.
    • Provide services purchased through our Sites.
    • Send statements, invoices, and payment reminders, and collect payments.
    • Inform you about service updates and changes.
    • Send non-marketing communications.
    • Send requested email notifications.
    • Facilitate making and receiving referrals.
    • Assist our support team in handling complaints or information requests promptly.
    • Notify you of price, terms, and conditions changes.
    • Update you on new features.
    • Handle enquiries and complaints related to our Sites.
    • Maintain site security and prevent fraud.
    • Verify compliance with the terms and conditions governing site use, including messages sent.
  • When processing based on legitimate interests, we may use your data to:
    • Research, assess, analyse, and improve our services.
    • Send marketing communications (you can opt out anytime).
    • Request feedback and views (you can opt out anytime).
    • Provide statistical information about our users to third parties (anonymously, without identifying individual users).
  • When processing based on legal obligations, we may use your data to:
    • Create transaction records.
    • Comply with legal or regulatory requirements.
  • If you provide personal information for publication on our Sites, we will use it according to the consent you give us.
  • All financial transactions are managed by our payment provider, Stripe. You can review their privacy policy at Stripe Privacy Policy. We share information with them only for processing payments, refunds, and handling related complaints and queries.
  • We may use anonymized customer information for large-scale analysis to improve our services.
  • We may perform profiling and automated decision-making in the future to prevent fraud or allocate appropriate service providers.

 

  1. DISCLOSURES OF YOUR DATA

  • We store the information we collect about you on servers located within the EU. We ensure careful and transparent sharing of your information.
  • We may disclose your personal information to:
    • Any member of our group of companies (including subsidiaries, the ultimate holding company, and all its subsidiaries) as reasonably necessary for the purposes outlined in this policy.
    • Any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes outlined in this policy.
  • Clean Dojo may share personal data with Service Providers to facilitate Bookings and direct communication between you and the Service Providers.
  • Clean Dojo may also share personal data with third-party service providers, who must process your data according to all relevant regulations:
    • Payment providers for billing services.
    • Customer service software providers (e.g., email, telephone, chat, and SMS providers) to communicate with you about any issues.
    • Marketing and advertising partners to send you relevant information.
    • Referrals, where you have referred someone or have been referred by someone.
  • We will not provide your personal information to third parties except as stated in this policy.
  • We may disclose your personal information:
    • As required by law.
    • In connection with ongoing or prospective legal proceedings.
    • To establish, exercise, or defend our legal rights (including fraud prevention and reducing credit risk).
    • To the purchaser (or prospective purchaser) of any business or asset that we are selling (or considering selling).
    • To any person we reasonably believe may apply to a court or competent authority for disclosure of that personal information, where we reasonably believe the court or authority would likely order disclosure of that information.

 

  1. INTERNATIONAL DATA TRANSFERS

  • The information we collect may be processed outside the EEA, where data protection laws may not be equivalent to those in the EEA. However, we ensure that this data is processed with the same protections and safeguards as within the EEA.
  • When transferring your personal data out of the EEA, we ensure a similar level of protection by implementing at least one of the following safeguards:
  • Transferring your data only to countries deemed by the European Commission to provide an adequate level of protection for personal data. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Using specific contracts approved by the European Commission with certain service providers, which give personal data the same protection as in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Transferring data to US-based providers who are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

 

  1. DATA SECURITY

  • We have implemented security measures to prevent accidental loss, unauthorized use or access, alteration, or disclosure of your personal data. Access to your data is restricted to employees, agents, contractors, and third parties with a business need to know.                                                                                                
  • We have procedures to handle any suspected personal data breaches and will notify you and relevant regulators of a breach when legally required.
  • You acknowledge that internet transmissions are inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • You are responsible for keeping your password for accessing our Sites confidential. We advise against sharing this password.

 

  1. DATA RETENTION

  • We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
  • To determine the appropriate retention period, we consider factors such as the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which the data is processed and whether these purposes can be achieved through other means, and the applicable legal requirements.
  • In some cases, you can request the deletion of your data (see Rights below).
  • In some cases, we may anonymize your data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

  1. COOKIES

  • Our website uses cookies.                                                                                                
  • A cookie is a file with an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is sent back to the server each time the browser requests a page.
  • Cookies can be “persistent” or “session” cookies: persistent cookies are stored by a web browser and remain valid until their expiry date unless deleted by the user; session cookies expire at the end of the user session when the browser is closed.
  • Cookies typically do not contain information that personally identifies a user, but personal information stored about you may be linked to information stored in and obtained from cookies.                                                                                                
  • We use both session and persistent cookies on our website.
  • We use cookies to: recognize a computer when a user visits the website; track users as they navigate the website; enable the use of a booking system; improve website usability; analyse website use; administer the website; prevent fraud and improve security; personalize the website for each user; target relevant advertisements; keep track of personal and home information; and for other uses.                                
  • The names and purposes of some cookies used on our website are listed below:
    • We use Google Analytics and other tools to collect and analyse website statistics. These tools use cookies to generate information for reports on website use, including demographic and interest-based data (e.g., age, gender, location, interests) to better understand visitors and improve the website. Google stores this information. Google’s privacy policy is available at: Google Privacy Policy
    • Other cookies may be used from time to time.
  • Most browsers allow you to refuse cookies; for example:
    • In Internet Explorer (version 10), you can block cookies using the cookie handling override settings by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced.”
    • In Firefox (version 24), you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history,” and unticking “Accept cookies from sites.”
    • In Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, clicking “Settings,” “Show advanced settings,” and “Content settings,” and selecting “Block sites from setting any data” under “Cookies.”
  • Blocking all cookies will negatively impact the usability of many websites.
  • If you block cookies, you may not be able to use all features on our website.

 

 

  1.  YOUR RIGHTS  

  • Under data protection law, you may have rights concerning the data we hold about you. To exercise any of these rights, please contact our Data Protection Officer using the provided contact details.

 

  • Your rights may include:
  • Right to be informed: You have the right to clear, transparent, and easily understandable information about how we use your data and your rights. This is why we provide this webpage.                                                                                                        
  • Right to rectification: You can have any incomplete or inaccurate data we hold about you corrected, which you can usually do yourself via your online account.
  • Right to access (subject access request): You can receive a copy of the personal data we hold about you and check that we are processing it lawfully.
  • Right to erasure (right to be forgotten): You can ask us to delete personal data when there is no good reason for us to continue processing it.
  • Right to restrict processing: You can ask us to suspend the processing of your personal data. We can then store your data but not process it.
  • Right to data portability: We will provide your personal data in a structured, commonly used, machine-readable format to you or a third party you choose. There are some restrictions to this right.
  • Right to object: You can object to certain types of processing, such as marketing emails, and opt out at any time.
  • Right to object to automated processing: Although we do not carry out such processing, you have the right to object to it.
  • You can withdraw consent at any time if we rely on consent to process your data. *
  • When exercising these rights:
  • We may request specific information to confirm your identity and ensure your right to access your personal data for security purposes.
  • We do not usually charge a fee unless your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
  • We aim to respond to all legitimate requests within one month.
  • Lastly, you have the right to complain to the ICO if there is a problem with the way Clean Dojo handles your data.

 

 

  1. OTHER

  • Amendments
    • Any changes to our privacy policy will be posted to our Sites and, where appropriate, we will notify you of the changes by email or push notification
    • This privacy notice was last updated on 30 Dec 2024
  • Third party websites
    • This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit